Last Updated: January 2025

Our Commitment

At ATT Ventures LLC, we stand behind the quality of our products and want you to be completely satisfied with your purchase. This refund policy outlines our procedures for both digital products and wellness supplements.

Digital Products Refund Policy

Our digital products (Colour Confidence Kickstart and Selection Sprint Kit) come with a satisfaction guarantee:

30-Day Money-Back Guarantee

  • Timeframe: 30 days from date of purchase
  • Eligibility: If you're not satisfied with the content quality or value
  • Process: Email us with your order number and reason for refund
  • Refund Method: Full refund to original payment method
  • Processing Time: 3-5 business days after approval

Digital Products Note: Since digital products cannot be "returned," we rely on your honesty and trust. We reserve the right to limit refunds for customers who abuse this policy.

Wellness Supplements Refund Policy

Our wellness supplements are covered by different return conditions due to their physical nature and health considerations:

30-Day Return Window

  • Timeframe: 30 days from date of delivery
  • Condition: Products must be unopened and in original packaging
  • Seals: Safety seals must be intact and unbroken
  • Return Shipping: Customer responsible for return shipping costs

Eligible Returns

  • Unopened products in original packaging
  • Products with manufacturing defects
  • Products damaged during shipping
  • Wrong product sent due to our error

Non-Eligible Returns

  • Opened products or broken safety seals
  • Products used or partially consumed
  • Products beyond 30-day return window
  • Products damaged due to misuse

Health & Safety: For health and safety reasons, we cannot accept returns of opened supplement products. This policy protects all our customers and ensures product integrity.

Refund Process

To initiate a refund or return, please follow these steps:

  1. Contact Us: Email support@attventuresllc.com with your order number
  2. Provide Details: Include reason for return and any relevant photos (for damaged products)
  3. Await Authorization: We'll review your request within 1-2 business days
  4. Return Products: (Supplements only) Ship products back using provided instructions
  5. Processing: Refunds processed within 5-7 business days after approval/receipt

Refund Methods

  • Credit Card: Refunded to original card (3-5 business days)
  • PayPal: Refunded to original PayPal account (1-3 business days)
  • Bank Transfer: Processing time varies by bank (3-7 business days)

Damaged or Defective Products

If you receive damaged or defective products:

  • Report Immediately: Contact us within 48 hours of delivery
  • Provide Photos: Send clear photos of damage or defects
  • We Pay Shipping: We'll cover return shipping for our errors
  • Replacement or Refund: Your choice of replacement product or full refund

Shipping Costs

  • Customer Initiated Returns: Customer pays return shipping
  • Our Error: We pay all shipping costs
  • Damaged Products: We pay all shipping costs
  • Original Shipping: Not refunded unless product was damaged/defective

Exchanges

We currently offer refunds rather than direct exchanges. If you want a different product:

  1. Return the original product for a refund
  2. Place a new order for the desired product
  3. This ensures proper inventory management and faster processing

Processing Times

  • Refund Approval: 1-2 business days
  • Digital Product Refunds: 3-5 business days after approval
  • Physical Product Refunds: 5-7 business days after we receive the return
  • Bank Processing: Additional 1-3 business days depending on your bank

Contact for Refunds

To initiate a refund or if you have questions about this policy:

ATT Ventures LLC
Email: support@attventuresllc.com
Phone: (361) 603-3202
Address: 30 N Gould St, STE R, Sheridan, WY 82801

Please Include: Order number, product name, reason for return, and any relevant photos

Policy Updates

This refund policy may be updated periodically. Any changes will be posted on this page with an updated "Last Updated" date. Changes will not affect orders already placed under previous policy terms.

Final Notes

We reserve the right to refuse returns that don't meet our policy requirements or that appear to be fraudulent. Our customer service team is here to help ensure a fair and satisfactory resolution for all refund requests.